Shipments and returns

At Gewiz we offer a high commitment to customer care, service and choice, once you have made your purchase decision, you can select the way you want the item delivered.

We offer a choice of delivery methods:

Courier Delivery

The item purchased will arrive by standard courier (9am – 6pm) boxed for you to assemble and install. Please be aware that some of our products are heavy and you may need to arrange help in un-boxing and assembling. Please retain all packaging until you are completely satisfied with your purchase as you will need this for any returns.

Installed Delivery

This means that your new purchase will be delivered direct to your home at a pre-arranged time. The product will be delivered to you at your house and will be fully assembled.

The courier delivery method or standard delivery is included in the advertised price of your purchase however you may choose to select the accompanied delivery method from the drop down list entitled Delivery Option when you place your order (there will be an additional charge added to your order for this option).

We aim to deliver all stock items within 3 to 5 working days of cleared funds. (We normally deliver quicker than this please ask).

Please note that there will be additional charges for deliveries to the Scottish Highlands and non mainland addresses, please telephone us on 0800 411 8908 for details.

Worldwide Delivery

We welcome worldwide disabled scooter enquiries so should you live outside the UK please contact us for a quote. From as little as £30 a lightweight disabled scooter can be deliver to Ireland by courier.

All orders outside of the UK mainland will be delivered by courier service but to ensure that the scooter reaches you in perfect condition, we assemble the scooter, conduct safety checks, then repackage with added padding before we allow the scooter to be dispatched.




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